Ensuring customer satisfaction is also to show an active interest by allowing customers to express themselves freely on the products and services giving a personalized act of communication of high quality.
Over the last 10 years, Kheolia has become a European specialist of satisfaction surveys in particular in the hospital and institutional sectors and retailing.
We are leaders in the tourist sector and in leisure centres with more than 100 000 persons questioned each year representing the 20 million visitors from the biggest sites : Eiffel Tower, Astérix, Walibi, Puy de Fou Attraction Parks...
Preparation of the survey
The fieldwork and administration of the survey
Analysis of the results and the return
The questionnaires contain an open space to enable those answering to express an opinion or a wish in detail.
These remarks are then directly available on the secured interface dedicated to the survey, with the possibility, for the destinies, to answer their clients and to deal with the verbatim …
Ever since 2009 we have been leading satisfaction assessments with our clients together with Kheolia. These assessments make us aware and reactive and allow continuous improvement of our action plans. Taking into consideration what our clients say is a very useful operational tool for our teams.
The Quality Manager of Truffaut